RETURNS & EXCHANGES POLICY

RETURNS & EXCHANGES

Clothing & Bags
Returns and exchanges are accepted within 14 days of receiving your order, provided items are unworn, in original condition, and with all original packaging.
Return shipping costs are the responsibility of the customer.
Please note: Sale items are final sale and cannot be returned or exchanged.

Jewelry
We do not offer refunds on jewelry. However, you may request an exchange or online credit note within 14 days of receiving your order, as long as the item is unworn and in its original packaging.

  • No returns or exchanges are accepted on pierced earrings or spoon necklaces due to hygiene reasons, unless deemed faulty.

  • Sale items and vintage pieces are final sale and cannot be returned.

Credit notes are issued once returned items have been received and assessed, and are valid for 1 year from the return date.
We do not offer credits or exchanges for items damaged due to wear and tear, improper use, or failure to follow care instructions (e.g. exposure to water, bending, or breakage).

How to Return

  1. Complete a Return Request via our website.

  2. Items must be sent back within 14 days of delivery.

  3. Products must be:

    • Unworn, unwashed, and undamaged

    • Returned with original packaging and tags

    • Shipped in a single parcel

If your return is accepted, you will receive confirmation via email. If a return does not meet the requirements, you may choose to have the item sent back to you at your own expense. Refusal of return delivery allows AUMI to retain the item and purchase amount.

Refunds
For eligible refunds (clothing or bags only):

  • Refunds are processed within 30 days of return approval.

  • Timing may vary depending on your bank or credit card provider.

  • Refunds will be credited back to your original payment method.