Shipping & Returns

CLOTHING & BAGS

• Return/refund or exchange within 14 days if unworn and in original packaging.
• Sale items are final sale. No return or exchange on sale items unless faulty.
• Return postage is at your expense.

JEWELRY

• No refunds. Exchange or credit note only within 14 days.
• Must be unworn and in original packaging.
• No returns on pierced items or spoon necklaces for hygiene reasons.
• Sale and vintage pieces are final sale.

How to Return

1. Submit a return request via our returns portal.
2. Credit notes are valid for 1 year.
3. All returns must meet our conditions to be accepted.

Complete the return portal form here.

Our team will then advise our returns address and instructions. 

The customer will be responsible for the return shipping costs to us.

AUMI will not be liable for items damaged or lost in transit - we suggest using tracked shipping service with signature upon delivery.

Once we have received your return, you will be issued with an exchange or refund within 5 business days.

Please note that your return will only be accepted if it meets our returns criteria.

The original cost of shipping is non-refundable and will not be added to any credit note.

After AUMI has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. 

Once we have received your return, you will be issued with an exchange, credit note or refund within 5 business days for items eligible for return.

It can sometimes take a few days for refund payments to clear depending on your credit card/debt card companies policies.

We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss.

Aumi will aim to ship orders as soon as possible and usually within 2-3 working days after the order is placed online.

The estimated delivery times are only a guide. We accept no responsibility for any delays due to customs clearance procedures at the destination country.

Once your order has been shipped, you will receive a confirmation email containing the tracking number so that the shipping progress of your order can be tracked.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. If there is a shipping fees, this will be non-refundable in the case of returns.

Yes, orders can be shipped all over the world. Shipping costs may apply, and will be added at checkout.

AUMI uses Australia Post to send orders.

Australia Post 7-14 days on average worldwide, however this depends on the region. If your order is being sent to a remote location it could take additional time.

If you wish to have expedited shipping please email hello@aumi.co to request this for an additional cost. 

Once your order has been shipped, you will receive a confirmation email containing the shipment details and a tracking number so that the shipping progress of your order can be tracked.

You can track your shipments through the order status page, shipping notification emails, and the Shop app.

In many countries, shipments are made as DDP (Delivery Duty Paid), where all the applicable import and customs fees are included in the final product price.

Products are shipped as DDP in the following countries:
DDP

United Kingdom (starting 1/1/2021)

Australia

Bahrain

Canada

China

India

Japan

Korea, Republic of

Malaysia

Mexico

Norway

Oman

Panama

Peru

Saudi Arabia

Singapore

South Africa

Switzerland

Taiwan, Province of China

Thailand

Turkey

United Arab Emirates

United States

Vietnam

All other countries are to be considered DDU (Delivery Duty Unpaid) destinations: the price of the products does not include taxes and VAT. All import taxes, customs fees, and local taxes imposed by the sender's country must be borne by the recipient. These fees will need to be paid so as to exempt the order from customs charges.

We are unable to estimate how much tax and duty you will need to pay, so please check this before placing an order. The shipping costs are already included in the final order total. In any case, the courier can provide you with a separate invoice with the local taxes to be paid.

You may be required to provide identification information by the Customs office of your country on import. Please contact your local customs office for more details on the import information required by your country of import.